Returns & Exchanges
At Sexyland, we want you to be completely satisfied with your purchase while maintaining the highest levels of hygiene and safety for all our customers. We offer a 30-day return policy for unused items in their original, tamper-evident packaging.
Check Eligibility
Ensure your item is unopened, unused, and still in its original sealed packaging as hygiene regulations prevent the return of opened intimate products.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization number and the correct return address.
Pack Securely
Place the item in a discreet, sturdy shipping box with your Return Authorization details included inside to ensure your privacy and a smooth processing experience.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing