Frequently Asked Questions
Everything you need to know about your Sexyland shopping experience.
How will my order be packaged?
We prioritize your privacy. All orders are shipped in plain, discreet packaging with no mention of the store name or contents on the outside label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services for your convenience.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express options are available for delivery within 1-3 business days depending on your location.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on used items for hygiene reasons. Unopened products in original packaging can be returned within 30 days.
Will 'Sexyland' appear on my bank statement?
To ensure your privacy, charges will appear under a neutral billing name. Please refer to your order confirmation email for the specific descriptor used.
Are your products body-safe?
Yes, we curate our collection to include high-quality materials such as medical-grade silicone, glass, and phthalate-free synthetics to ensure user safety.